HMRC has launched a pilot scheme to encourage the use of signpost headings on letters that agents send about the above types of client.

These headings are intended to enable HMRC to identify the broad content of a letter, decide whether specific technical input is required and aid in assisting the correspondence to reach the right area of the department. HMRC hopes that introducing these headings will improve processing times.

HMRC has identified some commonly used headings and broken them down into primary level and secondary level headings. The primary headings summarise the broad subject of the letter, while the secondary headings can be used where the matter is more specific or requires more technical input.

More information on the pilot is available from http://www.hmrc.gov.uk/news/agent-letter-pilot.htm