Revenue E-Brief

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Revenue E-Brief Issue 11, 04 March 2013

Revenue Complaint and Review Procedures

Revenue's customer complaints and review procedures have been combined into a single structure with effect from 1 January 2013. Details of the new procedures are set out in the Revenue Complaint and Review Procedures Leaflet CS4, which supersedes Statement of Practice SP-Gen/2/99 (revised January 2005) and the previous version of Customer Service Leaflet CS4.