HMRC acknowledge that online filing of some returns is more difficult than in previous years.

In an effort to address the problems arising HMRC in association with the Working Together e-Services Sub Group have produced a number of resources for use if you have problems filing particular cases online, including a help sheet which explains what to do if you cannot readily resolve the problem.

These resources can be used alongside guidance on scenarios where returns cannot be filed online, returns that can only be filed using commercial software and common issues and workarounds when using commercial software. In addition, HMRC have updated their frequently asked questions software.

All of these help resources can be accessed at
http://www.hmrc.gov.uk/carter/sa-agentupdate1.htm