HMRC have published their performance stats for the second quarter of 2013. The report summarises performance as follows: “Results for April to September 2013 show a strong start to the year on securing additional tax revenues, but our customer service standards are below where we want them to be.” More information is available on the HMRC website.

Readers are reminded that Chartered Accountants Ireland engages regularily with HMRC on service matters and relevant feedback can be sent at any time to leontia.doran@charteredaccountants.ie