In a published notice from Revenue, taxpayers and agents are advised that they should only use the Revenue secure email system when sending taxpayer information to Revenue via email.

According to the notice, Revenue personnel have been instructed not to use “non-secure” email to respond to emails containing personal or sensitive data received from “non-secure” systems. Instead Revenue will respond to the email via the telephone or by letter.

If email is the preferred channel of contact with Revenue the advice from Revenue is to register for and, at all times, use the secure email system. Instructions on registering for and accessing secure email are available on the Revenue website at: Online Services – Secure eMail.

The Institute is engaging with Revenue at the TALC Collection forum on the use of secure email and a possible alternative secure contact service similar to ROS inbox functionality.