Update on Digital Support for Agents
HMRC recently contacted us with the following update on digital support for Agents.
The update reads as follows:-
“Briefing Note
Digital Support for Agents
This Briefing Note sets out HMRC’s plans for providing more of our support and services to agents through digital channels. We will be working closely with agents’ representative bodies to explore what will work best and ensure that we design new digital services that meet agents’ needs and improve the quality and speed of our responses.