What will be different?
- Nothing is going to change overnight but we do need to think, in line with our digital agenda, about providing support for agents in a different way.
- We have already worked with agents to develop, for example, successful webinars (a new webinar on SA returns – expenses, risks and concerns is in production at the moment). We want to build on and enhance these services to improve the quality, speed and convenience of our engagement with agents.
- Increased use of digital tools should also provide opportunities for reaching more agents with our key messages and enable us to provide more agents with the support they need.