Revenue has advised us that the acknowledgement message a user receives when they submit a query using MyEnquiries is changing. Revenue has outlined that, with the current crisis, there may be more cases falling outside the 20/25-day customer service standards than usual. The updated acknowledgement message is below:

“Dear Customer,

Due to the current restrictive measures to suppress the spread of COVID-19, we have altered our normal working arrangements. Our online services are available 24/7 and enable you to fully manage your tax. We continue to reply to correspondence and would like to assure you that we are making every effort to respond to your query as quickly as possible.

Yours sincerely,

Revenue Commissioners”