The new tracking system in MyEnquiries we covered earlier this month is now on hold. This enhancement will not be introduced in April as planned, as Revenue staff are currently assigned to a wide range of critical and essential services to deal with the impacts of COVID-19.

Revenue contacted us to inform us that: “In light of the changing circumstances that staff are currently working under, it has been decided that the introduction of changes to current work practices at this time would not be appropriate. As a result, the tracking system developed to indicate the status of queries submitted via MyEnquiries will not be introduced in April as anticipated.”

Revenue also said that: ”We see the tracking system as a very positive development that will benefit our customers. We look forward to introducing it at the appropriate time once normal work practices have resumed. We appreciate your understanding and patience in this matter.”