In the first publication of a new format of report on their performance, HMRC will now be publishing performance data more regularly on a monthly basis, and not quarterly. The January 2017 report is now available. Chartered Accountants will judge for themselves whether these published statistics match their own experiences.

According to the publication:-

• HMRC handled 93% of customer call attempts and answered calls in an average of three minutes
• 78% of post received was cleared within 15 working days and 96% of post was turned around within 40 days

Members can contact Leontia Doran at any time to share their experience of HMRC service matters.