The Digital Agenda – Background
The Government’s Digital Strategy
- More and more people are using the internet to bank, shop and pay their bills and would welcome opportunities to transact with government departments online or through other digital means at a time which suits them.
- The ‘digital by default’ proposition for government services has its origins in the review published by Martha Lane Fox in November 2010. The review (which was endorsed by the Government’s response) recommended that public services should be delivered online or digitally and non digital solutions should only be introduced as an exception.
- The review said that as well as providing better, more personalised services for citizens to use when they needed them the shift to digital channels had the potential to deliver significant cost savings.