Will agents still be able to raise an issue through Working Together?
- For now agents should continue to raise any issues through the current routes – local Working Together or by using the Agent Account Manager (AAM) issues resolution service.
- About 10,600 agents are registered for the AAM service and the team deals with over 3000 issues each year. We aim to expand this service so that more agents are able to benefit from it.
- We will be reviewing our processes but we will ensure that agents still have a route into HMRC to get their issues resolved. We also think that we can use digital methods to provide quick, up-to-date progress reports on issues and quickly obtain agents’ feedback.