Will there be any face-to-face local Working Together meetings?
- We will use our existing face-to-face arrangements and organisation to work with agents to develop new digital approaches for engagement. As we collaboratively design successful new ways of working we would like to introduce these across the UK. This approach does not mean that we will withdraw from face-to-face local meetings completely but our aim is to work with agents on the introduction of a good digital support service that will reduce the need for face-to-face engagement and save time (including agents’ non chargeable time) for all of us. We also think that, through digital solutions, we’ll be able to achieve our aim of exchanging information with and reaching a greater number of agents.